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Self-exclusion and responsible gaming

What is the self-exclusion tool?

The self-exclusion tool helps you control your time and spending by allowing you to take a break from playing.

How does the exclusion tool work?

The exclusion tool allows you to stop playing for a selected period.

You can choose between two options:

Take a break

Select a break between 12 hours and 120 days.
When the period ends, log in to your account to resume playing.

Self-exclusion

Exclude yourself from playing for at least 180 days.

After 180 days:

Log in to your account
A pop-up will ask if you want to reinstate your account
Select ‘Reinstate’ and confirm with your password, or
Select ‘Do not reinstate’ to continue the exclusion

If the exclusion expires while you are logged in, log out and log back in to see the pop-up.

Some countries have specific exclusion rules. You can find these in the Responsible Gaming section.

How do I set up the exclusion feature?

You can enable the exclusion feature depending on the device you use:

Desktop

Tools → Responsible Gaming → Exclude Me From Playing

Mobile

Account → Responsible Gaming Settings → Exclude Me From Playing

Website:

Open the Responsible Gaming section.

For permanent exclusion, contact Support.

Once an exclusion is confirmed, it cannot be reversed. You can only play again after the exclusion period ends.

How do I know if self-excluding is right for me?

You can consider taking a break if any of the following apply:

Have you ever lost time from school or work due to gambling?
Has playing caused you to neglect your or your family's welfare?
Have you ever sold anything or borrowed money to gamble?
Have you often played until your last money was gone?
Have you ever played longer than you had planned?
Have you ever considered self-harm because of gambling?

If you answered 'Yes' to any of these questions, consider taking a break.

You can also use external support tools:

What can I do during a self-exclusion period?

During your exclusion period:

You can still log in to your account, but you cannot play or make transactions (except withdrawals).
You will be unregistered from tournaments
Marketing emails and newsletters are stopped

Can I block a specific game?

Yes. You can block specific games in the Responsible Gaming menu by selecting the game and choosing 'DON'T PLAY'.

You can also adjust your table or tournament limits in the same menu.

How can I play responsibly?

You can reduce risks by identifying them early.

Guidelines for responsible gaming are available in the Responsible Gaming section.