Here's everything you need to know about the migration to Ontario platform.

The migration to the new platform will happen at the launch of our Ontario license.

Yes, migration is mandatory for all account holders living in Ontario. If you don't live in Ontario and receive a message to migrate your account, reach out to our support team with your current address details.

No. If you live in Ontario and have an account with us, you must migrate it to the new platform.

1. Log in to your current user account.
2. You'll see a pop-up message "Ontario residents will now play on on.pokerstars.ca".
3. Select the button "OK, move to on.pokerstars.ca".
4. You'll see a pop-up message confirming that we moved the account.
5. To confirm the migration, you'll need to log out.
6. Our software will be updated appropriately and ready to use when you log in again. If you're using our mobile app, you'll need to download the Ontario platform. You can download it using one of the links shown on the screen.
7. You can log in to the Ontario platform using your usual username and password.
8. Once the migration is completed you'll be required to fill in again the Real Money form. Read it carefully and if you agree with our Terms of service tick them. You'll need to agree with those to perform any real money transactions.
9. Our system will verify your identity using an electronic check.
10. If the electronic check fails, you'll need to verify your account with documents.

• The balance will be converted to CAD and transferred to the new account.
• We'll consolidate and convert to cash any T-Money and Tickets you may have.
• StarsCoin will be converted to cash pre-migration with separate automation.
• Rewards chests will be force-opened pre-migration with separate automation.
• Open bets will be voided pre-migration with separate automation.
• Your play money chips balance will be transferred to the new account.

Yes, you will have access to PokerStars Rewards in Ontario.

All of them will be carried over when you migrate.

We'll convert these into cash before migration.

Yes, there are some scenarios where you would need to take action to complete the move (which is required to keep playing). These are:

Once you open your account, you're asked to verify your account. You can upload your documents via our software, mobile app, or website. To know more about our Ontario account authentication process check our dedicated article here.

You will only be required to send further documents if you failed our electronic verification.

Additionally, we may ask for additional documents to satisfy our regulatory obligations or any advanced verification based on your activity. We've to understand our customers and their activity to keep you (and us) safe when playing on our sites.

Not all customers will have to go through this process but, if you do, we'll contact you asking for the documents needed.

Make sure you have your current email address up to date, as in some cases, this might impact your ability to play.

To know more about our “Know Your Customer” Verification Process check this article.

As a resident of Ontario, you can't play on your .ON account while traveling outside this province. If you move to another jurisdiction permanently, you'll need to create a new account.

You'll still have access to the same great games and features you currently enjoy across all our products. However, you can only play against other players on the Ontario license.

You can deposit and withdraw in Canadian dollars (CAD) only.

Generally, online gambling winnings of an individual who plays online as a hobby shouldn't be considered a taxable income in Canada. However, an individual's gambling activities may result in taxable business income or a business loss under certain circumstances. It would be best to get tax advice from your tax advisor to know whether or not you could be seen as carrying on a gambling business and generating taxable business income or loss.

No-Limit Hold'em, Pot Limit Omaha, 6+ Hold'em, and Tempest will all be available as Cash Games. Other poker games may be available from time to time in a tournament format.

Due to regulations, real money players in Ontario can only play against other players in Ontario. However, Play Money-only players still can play against other players in other countries.

No. You'll only be able to log in and play while located and residing in Ontario.

No, once you complete the migration you'll no longer have access to .NET.

• Cashier → Play Money → Buy Chips

When your purchase is successful, the chips will be credited and you will receive a confirmation email.

No. There are certain sports we can't offer as part of the Ontario license, such as Horse Racing, or Exchange Betting.

No.

No.

The migration doesn't affect any rules on our tables and games. As a courtesy to other players, we must ask that you only use English at the tables (unless other languages are listed as approved at the table/tournament).

Feel free to contact our support team at any time. We're here to help!

You can contact us via the 'Help' section on our website, where you'll see the 'Contact Us' button. Please log in first so we can help you most effectively.